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Frequently Asked Questions

All the answers to your questions about Club BBLT are here. If you would like more information, contact us via chat or the contact form.

How do I join the loyalty program ?

Membership in the BBLT Club is automatic upon creation of your account on our website.

Is there a fee to join the loyalty program ?

Membership is completely free.

How does the program work ?

For every euro spent, you earn 1 loyalty point. You can also earn bonus points by completing missions.

Your loyalty points can be redeemed for rewards at any time; simply choose your reward and click "redeem my points."

Your loyalty points will expire after one year of inactivity from the date you last earned them.

How can I check my points balance ?

To view your balance, log in to your customer area. Your balance will be visible in your customer account, in the "Loyalty" section, as well as at the top of this page.

Does the program work online and in-store ?

Whether you place an order online or in our BILLYBELT stores, you'll accumulate loyalty points as long as you use the same customer account and email address. Your rewards can then be redeemed in-store or online.

How do I use my voucher ?

Once you've redeemed your points to get your voucher, you can apply it to your cart or retrieve the promo code and paste it into the "discount code" section at checkout.

You can also find all available rewards at the top of this page and apply them to your cart by logging into your customer account.

Can my voucher be combined with discounted items ?

Vouchers cannot be combined with other promotional codes.

Does the voucher have an expiry date ?

Vouchers are valid for 90 days from the date you redeem your points.

Are mission points credited immediately ?

Points are automatically generated upon completion of the mission. For each purchase, points are credited after the 14-day return period. Points are automatically deducted if the order has been fully or partially refunded.

When will I receive my referral reward ?

Your €10 voucher will be credited to your account once your referral has placed their first order.