You can change your personal details in your customer area, "profile" tab, when you click on your initials. You can also change your personal details when placing an order.

You no longer need a password to log in to your account. All you need to do is enter the 6-digit code that you will receive at the e-mail address you have provided. A new code will be provided for each new connection.

To save your details, simply tick the "Save my information for a faster checkout" box when you finalise your order.

You can find your order history in your customer area by clicking on "orders".

Contact the customer service at contact@billybelt.com with your request and the email address concerned.

If the desired item is not visible or clickable on our website that means it is out of stock.

Your basket and all the items you have added are saved for 30 days. After this period, your basket is automatically deleted.

First of all, we advise you to check your are consulting the right email address linked to your BILLYBELT account. Also check your junk mail.

If your order has been approuved, you will find it in the "Orders" section of your customer area.

If, despite of these checks you can't find any trace of your order, it has not been taken into account. Please place your order again.

As long as your ordrer has not been shipped, it can be cancelled. To do that, contact our customer service by phone on +33(0)3 28 35 38 89.

Contact our customer service by email at contact@billybelt.com with one or more photos illustrating the problem you are experiencing. Our team will carefully examine your complaint as soon as possible. We will not be able to handle your request without a photo!

In the case of a product purchased via a reseller, please contact the shop directly.

You can select your delivery point immediately after making your payment. A page with the different relay points available near you will appear.

It is possible to have products delivered without packaging. To do so, simply notify us in your basket, at the "add a note" section.

There are number of reasons why your payment may be refused (ceiling exceeded, security code to validate your purchase not received, card expired, etc.) Please contact your bank directly. Unfortunately, we are unable to provide a solution for this type of problem.

Send proof of the double debit of your order by email to our customer service department, giving your details: surname, first name and order number.

If we find that your order has been debited twice, we will refund the excess amount debited to your bank account.

First of all, we invite you to check your order statut and tracking of your order as well as your e-mails. If your payment has been validated and your order has been in preparation for several days, please contact customer service: contact@billybelt.com.

Please wait a little while, as your order is currently being finalised. Delivery tracking will be available as soon as it has been handed over to the transporter.

We also advise you to check the status of your order in your customer area. If your order has been handed over to the transporter, please contact it directly to check the status of your delivery.

However, if your delivery tracking remains unchanged and your order has not yet been handed over to the transporter, please contact our customer service department (contact@billybelt.com). If the order has been handed over to the transporter, we invite you to check the status of your order with the transporter.

No worries! Your order will be sent back to BILLYBELT. We will contact you once the parcel has been received to re-send your order.

We offer 24-hour home delivery in metropolitan France via Chronopost for all orders placed before 3pm (Monday to Friday, excluding public holidays). You can find all the information and our delivery conditions on our "Deliveries and returns" page.

If the status of your order in your customer area is "delivered" but you have not yet received it, please check with your neighbours to see if they have received your parcel for you.

If not, contact our team by email (contact@billybelt.com) so that we can make a request to the delivery services. To do this, we will need your order number and your tracking number.

In the case of a lost parcel, contact our team so that we can launch a request to the delivery service. It will take a fortnight for you to receive confirmation from the transporter regarding the status of your parcel.

Delivery to a relay point is free for purchases of €35 or more in metropolitan France. For more information, go to our "Deliveries and returns" page.

Exchanges are no longer possible, only refunds.

You have 30 days from the reception date of your order to be reimbursed for an item. Only unworn items with labels will be accepted for refund. For hygienic reasons, underwear (boxers and briefs) cannot be returned. Once this 30-day period has expired, you will no longer be able to request a refund for an item.

To request a refund, go to your customer area, in the "orders" section.

Contact the person who gave you your gift so that they can print the return label on their customer area.

If this person is unable to do this, please contact our customer service department with the first name and surname of the person who placed the order.

In all cases, the person who gave you the gift will be informed of your exchange or refund request.

Returns are at our expense only if you live in metropolitan France.

If you live outside metropolitan France, please note that return costs will be at your expense.

Simply check your bank account to see if you have been refunded.

As a reminder, the refund period is 3 to 4 working days from the reception date of your return. If you notice that this working time has passed following the receipt of your return by our teams and that the status of your order has not changed, please contact our customer service department by email.

Please contact our customer service department (contact@billybelt.com) with your new bank details (RIB).

You can only make an exchange to request another size on items on sale and/or last chance.

No refunds are possible on these products.

You cannot declare a return for this type of item via your customer account.

To request a size change, please contact our customer service department directly by email: contact@billybelt.com

On this page, you can download and print e-cards directly from home. You can also send them to a friend or family member by e-mail.

We offer 5 predefined amounts: €25 - €35 - €50 - €90 - €120. You can also personalise your amount.

How it works

You can use the amount in one go or in several instalments, including during sales periods, and you can use it in combination with another means of payment. To use the money from your e-gift card, simply copy the code from your e-gift card during the checkout process for your next order. Each e-gift card is valid for one year from the issue date.

My order is a gift and I don't want the invoice in the parcel

Before paying for your order, add a comment telling us not to include the invoice in your parcel.

Unfortunately, we do not offer the option of packaging your order.

We have a shop on our premises in Bondues at the following address:

40 Avenue Paul LANGEVIN
ZA DE RAVENNES LES FRANCS
59910 BONDUES - France

We are open Monday to Friday from 9am to 12pm and from 2pm to 6pm.

When you place your order, when choosing your delivery method, select "collect". This delivery method is free. The order will be available for collection within 2 hours.

We invite you to return to our premises to make your exchange or to contact us by email so that we can send you your return label.

You must exchange or request a refund directly from the reseller from whom you purchased it. As the transaction is not carried out by us, the retailer is responsible for handling customer service.

To become a reseller of our brand, go to this page where you can fill in a contact form so that we can get back to you as soon as possible.

BILLYBELT is a French brand and we're based in Bondues in the Hauts-de-France region. To find out more about our history, please visit our brand page here.

We are located at:

40 Avenue Paul LANGEVIN
ZA de Ravennes les Francs
59910 Bondues - France

You can find this information on our contact page here.

To subscribe to the newsletter you can :
- tick "send me news and offers by e-mail" when you place your order
- at the bottom of the page on our billybelt.com website, you will find a "Newsletter" box. Enter your e-mail address and click on "Subscribe".

If you no longer wish to receive our newsletters, you can click on "unsubscribe" at the bottom of each newsletter you receive.